You choose: as soon as it is written (in the mail within 3 business days), or a specific week in December so it lands closer to Christmas. First-Class Mail usually takes 3 to 5 days after that. Order early, because the mailing weeks fill up.
We publish the cut-off at the top of the site and it counts down. After the standard cut-off, “Front of the sleigh” ($9) moves you to the front for a few more days.
In one delivery. Santa’s letter is in its own envelope: addressed to your child in ink, sealed in gold, with a North Pole stamp and postmark. On its own, that envelope simply arrives in the mail. If you chose a package or any extras, it comes inside a flat mailer addressed to your household with everything else, each piece in its own small labelled envelope, so you decide when each one appears: the letter in the mailbox one afternoon, the certificate at dinner, and on Christmas Eve the blank card your child sets out for Santa, swapped after bedtime for the one he wrote.
Yes. Your receipt and the order page carry a link to a private tracking page for your order number. It shows when the pen starts, the day each piece goes in the mail, the window it should arrive in, and the USPS scans as it moves through the sorting network. Letters travel First-Class, so there is no package tracking number; the last scan is usually the morning it reaches your carrier.
Your child, by name, in ink, with a North Pole return address. Nothing on the outside of anything mentions this site, a price, or you.
Yes, and it is one of the most-read letters in the house. Pick “For a very good dog” or “For a cat, naturally”, tell Santa their name, what they are good at, their favourite treat and the one habit to go easy on, and the letter arrives addressed to the pet, in ink, for the family to read aloud. Same price as any letter; the Nice List certificate works for pets too.
Yes. Before the season gets busy we set aside part of our writing capacity for children in our area who are going through a hard time and could use a bit of recognition. Anyone can nominate a child at the Nominate page. The numbers are capped per week and shown on the page, a person reads every nomination, and you hear back either way within a few days.
Yes, two ways on the Giving page. Donate: anyone buys letters at $20 a child (letter, certificate, envelope, postage), by card or invoice, for children in foster care in Bucks County, delivered through partner organisations in December. Sponsor: a local business stands behind one of the first 100 letters we are donating ourselves, at no cost, as a gesture; the business is thanked on the page and nothing goes on the letter. Further batches depend on demand and capacity. Givers are thanked by name; children are never named. A donation is a purchase of letters, not a tax-deductible gift.
Yes. After you order you get a code of your own. Any friend who orders with it takes 10% off, and for each friend who does, we refund 10% of your own order to your card, up to 10 friends. Ten friends and your letters were free.
Yes. Start with Santa’s Letter and add any piece for $19: the Nice List certificate, the Christmas Eve note, or a note from the elves or Mrs. Claus. The packages simply bundle the most popular combinations at a saving.
Never. Santa says he “heard about” a wish and “will see what the workshop can do.” What ends up under the tree is entirely up to you.
Yes, up to 8 in one order, each with their own letter, package and extras. Two or more children and the whole bill is 10% off, and you only type the address once.
If we get something wrong (a misspelling we introduced, a damaged letter, the wrong package), email elves@sentfromsanta.com and we will rewrite and re-mail it free, or refund you. If you spot a typo of your own, tell us quickly: we can fix it any time before the pen touches the paper.
We use it to write and mail the letter, and for nothing else. We do not sell it, we do not market to children, and children cannot use this site. See the privacy page for how to have an order’s details deleted.
